At Dr Juana Rizk Physiotherapy clinic, we understand that unexpected circumstances may happen that require you to cancel or reschedule your physiotherapy appointment. To ensure that we can accommodate all our patients’ needs and maintain an effective schedule, we have implemented the following cancellation policy:

1. Cancellation and Rescheduling:

If you need to cancel or reschedule your appointment, we kindly request that you provide us with at least 24 hours’ notice by a text message or a phone call on the clinic’s number 76937274. This allows us to offer your time slot to another patient in need of treatment

2. Late Cancellations and No-Shows:

Appointments that are canceled with less than 24 hours’ notice will be considered late cancellations. Additionally, not showing up for a scheduled appointment without prior notice will be considered a no-show. For late cancellations and no-shows, the patient will be charged to pay half the session fees.

3. Extenuating Circumstances:

We understand that unforeseen situations may arise, such as sudden illness or emergencies. If you find yourself in such a situation and are unable to provide 24 hours’ notice for cancellation, please contact our clinic as soon as possible to explain the circumstances. We will handle these situations on a case-by-case basis.

4. Arrival Time:

We encourage all patients to arrive at the clinic a few minutes before their scheduled appointment time. If you arrive after your appointment by exceeding 15-20 minutes, your appointment may be shortened to ensure that we can accommodate other patients without causing delays.

By scheduling an appointment at DR. Juana Rizk Physiotherapy Clinic, you acknowledge that you have read, understood, and agreed to our cancellation policy.

Please don’t hesitate to reach out to us by calling if you have any questions or need to discuss your appointment. Thank you for choosing our clinic for your physiotherapy needs. We look forward to providing you with exceptional care.

Sincerely,

Dr. Juana Rizk